Thera-Ice

Return Policy

Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. Please review our return policy below:

 

1. Returns: If you are not satisfied with your purchase, you may return the item(s) within 30 days of the delivery date for a refund or exchange, subject to the following conditions:

 

- The item(s) must be in new, unused condition, with all original packaging and tags attached.

- It must be accompanied by the original proof of purchase (receipt or order confirmation).

- We reserve the right to refuse returns if the item(s) show signs of wear, damage, or alteration.

 

2. Refunds: Upon receiving and inspecting the returned item(s), we will process your refund. Refunds will be issued to the original form of payment within 5-7 business days. Please note that original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.

 

3. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability. If the requested item is not available, we will provide a refund.

 

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

 

 

Please note that our return policy may vary for certain products or promotions. Any specific terms and conditions will be clearly stated on the product page or during the checkout process.

 

If you have any further questions or need assistance with a return, please don't hesitate to contact our customer service team. We are here to help!